We called 5 hrs before our arrival time. Very accommodating. The place was roomy and clean. Originally, they said the check in time would be around 4 pm. But we would be there by probably 6 or 7. If ever we arrived too early before 4 pm we would be charged an additional early check in. When we got there the receptionist Laura, told us we won't be charged and the room is now ready. We were so relieved by hearing that. We settled and even during our stay, the whole staff even the housekeeping were very kind. 5/5 would book here again!
We were very pleased with our stay here! The room was clean and more spacious than we expected. Even though the hot tub is unfortunately being renovated, the pool area was still nice. The gentleman at the front desk was incredibly helpful. He took the time to point out the spots between Canmore and Lake Louise where we would likely see wildlife.
Location is convenient, room was clean, bed was comfortable. Nothing fancy but a good place to stay. Had beautiful views of the mountains. Staff were pleasant and helpful.
The room felt like a beautiful small apartment, the view was stunning, the staff were fantastically welcoming. Best of all, Neil (one of the employees) has maps of the area that he has hand drawn an early morning sightseeing tour. It was a bit daunting because he recommended that we wake up at 4 and be on the road by 4:30. But my goodness. It was worth it. Cheers Neil!
The room 312, on 9/2/18 was not adequately prepared for our stay. The phone was unplugged, the fireplace didn't work and the main problem was the A/C and fan was not working. An inexperienced boy came and admitted he didn't know what to do. Then a woman claiming to be night maintenance came and started it by turning the dial hot to cold. She left and it ran for about a minute, then quit. I had to open the window and listened to traffic noise all night. When checking out, the front desk told me that the woman was not a maintenance person but a night auditor. I received the manager's card and was assured me that the manager would respond to the email. To date, three weeks later, my son Sean H. he has not received a reply. This is an example of poor customer relations. I would not recommend this hotel!
Quality Resort Chateau Canmore is a Canadian Lodging based in Canmore, Alberta. Quality Resort Chateau Canmore is located at 1718 Bow Valley Trail, Canmore, AB T1W 2X3, Canada.
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