Disappointing customer service. I booked a mani-pedi for myself and my sister via Facebook and accidentally stated the day/date as Friday the 30th instead of Friday the 31st. This lead to the appointments being booked on the wrong day. I received confirmations and didn't realize my mistake until the day of the appointments. I was able to rebook one for the following day but had to pay a fee for missing the other appointment. I felt that the receptionist was quite rude about it and she also didn't offer to rebook my appointment for the following week, which in hindsight, I realized I could have done. I also wish they had taken the time to clarify the dates originally, because that would have triggered me to realize my error. If you're paying a premium for a service like this one, personally I feel the customer service experience should match that. Not worth it - I'll stick to my walk-in nail appointments elsewhere.
Nice little spa that offers direct billing! Spa is on two levels so unsure of their accessibility options. Sauna, steam room, and complimentary fruit and tea in their lower level lounge. Very organized and we enjoyed our massages.
Had a wonderful time here with my daughter. Both our services were amazing! Rhiannon was fabulous (the best massage I've ever had)! Kayla was great and the girls at the front were so helpful. Thank you so much everyone!
Jacob Carter, physical therapist at One Wellness in Canmore and at Banff Centre, has made such a positive difference in my mobility and in my enjoyment of life! He treated me for a chronic leg/back issue over several months in 2017 and 2018. In the last 15 months I went from not wanting to move due to the pain of each and every step to walking several miles pain-free every day. My friends are quite astounded! Unfortunately, I had a fall on the ice in April 2018 and tore my rotator cuff. Jacob was amazing in assisting with my recovery. I couldnt lift my dominant arm at all after the accident and now, with Jacobs guidance and encouragement, Im at about 85% range of motion and Im heading toward 100% recovery.Jacob is a caring professional whose expertise has really helped me to improve my health. He has a positive personality and a delightful sense of humor. Those attributes helped me immeasurably as I was working through the pain of recovery.
I was very impressed with how quickly my emails were answered & how professional the reception staff were! They accommodated my special requests and my massage & facial were great. My only suggestion would be to add lamps that you can turn on if needed in the relaxation/waiting area so that you can see better when reading. Thanks again!
One Wellness is a Canadian Beauty Salon based in Canmore, Alberta. One Wellness is located at 187 Kananaskis Way, Canmore, AB T1W 0A3, Canada.
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